Professional Development Online Academy

Privacy Policy /  Terms & Conditions

By choosing to participate as a guest or financial member of Therapy Dog Registry and Training Centre website, you agree to the following terms and conditions, whether you have read the terms and conditions or not. If choosing to participate as a member, you declare that you are 16 years of age or older.

Privacy Policy

Privacy Policy

Overview

This Privacy Policy has been created to express our commitment to protect information provided by users. Therapy Dog Registry and Training Centre is aware of the current trend towards communications and distribution of information, and we have established protocols and security measures to keep your information protected from mischievous use, as far as reasonably possible.

The practices and policies described herein apply to all users of Therapy Dog Registry and Training Centre.  Each time you visit the website and use any of our services you are, by doing so, accepting the practices and policies described below. You agree that by using the website and service of Therapy Dog Registry and Training Centre (together being the “website”) you are expressly and affirmatively consenting to our use of information that you have provided. Therapy Dog Registry and Training Centre will only use that information for the purpose of providing the services mentioned on the website, together with periodically providing you information on its products and services.

Collection of Personal Information

For the purpose of operating the website effectively and providing the services described in the same, Therapy Dog Registry and Training Centre may collect personal information from its users. Generally we will inform you of the use of the information and provide optional fields to information that is not mandatory by the system.

Distribution of Personal Information

The use of your information will be restricted to the provision of the services that are characterised on the website, unless you expressly consent otherwise. If there are legal requirements to access your personal data, you will be informed before the event is conducted.

All users should be aware that by voluntarily displaying personal information in the website (such as in a Forum), that information can be accessed by other users.

Therapy Dog Registry and Training Centre will only collect personal information from individuals by fair and lawful means which is necessary for its functions. Therapy Dog Registry and Training Centre will only collect sensitive information with the consent of the individual and if that information is reasonably necessary for the functions of the website.

The information requested from individuals will only be used to provide you with Therapy Dog Registry and Training services, which may include providing you access to courses, videos, content and assessments; obtaining feedback about courses, videos, content and services; advise you of upcoming events; administer and manage your profile, including billing and collecting debts; further develop and improve our business and educational systems; and inform you about new products and services that we may introduce from time to time. If an individual chooses not to provide certain information then Therapy Dog Registry and Training Centre may be unable to register that person as a user or member.

Your personal information will be held by the Institute for a period up to 10 years.

Disclosure of personal information

For the purposes set out above, we may disclose your personal information to the following organisations:

  • Service providers who assist with managing the services we provide to you including information technology, educational services, marketing and debt recovery.

  • Organisations involved in the transfer/sale of all or part of our assets or business.

Therapy Dog Registry and Training Centre will not disclose an individual’s personal information to another person or organisation unless:

  1. the individual concerned is reasonably likely to have been aware, or made aware that information of that kind is usually passed to that person or organisation;

  2. the individual concerned has given written consent to the disclosure;

  3. Therapy Dog Registry and Training Centre believes on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to the life or health of the individual concerned or of another person;

  4. the disclosure is required or authorised by or under law; or

  5. the disclosure is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of the public revenue.

Where personal information is disclosed for the purposes of enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the purpose of the protection of the public revenue, Therapy Dog Registy and Training Centre shall include in the record containing that information a note of the disclosure.

Any person or organisation that collects information on behalf of Therapy Dog Registry and Training Centre or to whom personal information is disclosed as described in this procedure will be required to not use or disclose the information for a purpose other than the purpose for which the information was collected by them or supplied to them.

Security and integrity of personal information

Therapy Dog Registry and Training Centre is committed to ensuring the confidentiality, security and integrity of the personal information it collects, uses and discloses.

Therapy Dog Registry and Training Centre will take all reasonable steps to ensure that any personal information collected is relevant to the purpose for which is was collected, is accurate, up to date and complete.

Therapy Dog Registry and Training Centre will store securely all records containing personal information and take all reasonable security measures to protect personal information it holds from misuse, interference, loss, unauthorised access, modification or disclosure.

Where Therapy Dog Registry and Training Centre has no further use for personal information for any purpose disclosed, or is no longer required to maintain that personal information, all reasonable steps will be taken to destroy or de-identify the information.

Right to access and correct records

Individuals have the right to access or obtain a copy of the personal information that Therapy Dog Registry and Training Centre holds about them. Requests to access or obtain a copy of personal information must be made in writing. There is no charge for an individual to access personal information that Therapy Dog Registry and Training Centre holds about them; however Therapy Dog Registray and Training Centre may charge a fee to make a copy. Individuals will be advised of how they may access or obtain a copy of their personal information and any applicable fees within 10 days of receiving their written request.

If an individual considers their personal information to be incorrect, incomplete, out of date or misleading, they can request that the information be amended. Where a record is found to be inaccurate, a correction will be made as soon as practical. Where an individual requests that a record be amended because it is inaccurate but the record is found to be accurate, the details of the request for amendment will be noted on the record. There is no charge for making a request to correct personal information.

Written requests for access to, to obtain a copy of, or correct personal information held by Therapy Dog Registry and Training Centre should be sent to:

Operations Manager

Therapeutic Dog Services Incorporated

c/- Animal Assisted Interventions Centre, Po Box 664, Strathalbyn SA 5022

Complaints about an alleged breach of the APPs

Where an individual believes that Therapy Dog Registry and Training Centre has breached a Privacy Principle in relation to that individual they may lodge a complaint using Therapy Dog Registry and Training Centre's grievance handling procedures.

Publication

These Privacy and Personal Information Procedures will be made available to persons seeking to register with Mental Health Academy by publication on Therapy Dog Registry and Training Centre website: www.therapydog-trainingcentre.org

IP Addresses

Therapy Dog Registry and Training Centre web servers collect your IP address to assist us maintain the quality of the services provided and to be able to diagnose any problems with the system. The information collected is aggregate only and cannot be associated with your private information.

Cookies

The use of cookies is a tool to improve your access to the website, and sometimes a requirement to access specific sections of the same. Although you can change your web browser configuration in order to block cookies, it is not a recommended practice as it may restrict your access to our services.

Therapy Dog Registry and Training Centre will never sell, hire or distribute any information to third parties which are not involved in the system unless there is an affirmative consent from the user.

Access to Private Information

You are able to access and modify your private information at any time (unless the website is out of service). We encourage our users to frequently update and maintain their personal information. If you are having any problems with editions and updates, send an email to our support team.

Information Security

Your login username and password are unique and will not be distributed to any other party. Therapy Dog Registry and Training Centre will confirm your username and password via email upon registration; it is your responsibility to keep it from others. We will not allow access to your details by third parties unless your explicit authorisation is given.

Public Information

Any information posted in a Forum or web resource is regarded as public information. Although Therapy Dog Registry and Training Centre strives to maintain the security of your personal information, we cannot protect it when placed in a public environment (bulletin board).

Communications

All written communications between users and Therapy Dog Registry and Training Centre will be recorded for the purposes of providing end-user support and improving service quality. This information will only be accessed by our support team and only be used for the purposes of improving your use of the system.

Email Communications

Therapy Dog Registry and Training Centre may contact you if there are any problems with your personal information, account details or other issues relating to the provision of our services. We will never contact you by email for the purposes of obtaining financial information (such as bank details or credit card numbers).

When a payment is processed and declined for any reason, we will inform you via email. However, if you need to update your payment details, please do not do so via email. Members have the option to 1/ change their details via their Profile (must be logged-in), or 2/ contact our support team during business hours on (08) 85918109 or 0481 293 370 to update details via the phone.

Telephone Communications

Therapy Dog Registry and Training Centre support team may contact users to help with problems they may encounter from time to time. We advise you not to provide your password during telephone communications.

Feedback

Therapy Dog Registry encourages users to provide feedback about our website and services. All enquiries will be carefully considered and responded to by our customer support team (along with any actions it may require).

Online Newsletter

By registering with Therapy Dog Registry and Training Centre you will receive our online newsletter to keep you informed of our services and special offers. Your name and email will be used for the delivery of the newsletter. You can automatically unsubscribe from the newsletter at any time using the link within the newsletter.

Advertising and Third-Party Information

The website may contain advertising and other type of information about third-party companies. Usually, the information will be linked to their website with the purpose of providing convenience to our users. Therapy Dog Registry and Training Centre is not responsible for the information provided by these companies, whether in our website or theirs.

Nevertheless, Therapy Dog Registry and Training Centre will review relevant information before publishing any details on the website. This process will occur in order to protect our users from viewing any type of inappropriate content.

Updates

The website content may be updated at any time. In the case of a major change, users will be provided with a notice either by email or through the website. Any changes to this Privacy Content or the Terms and Conditions will be updated on the website (we advise our users to periodically check the contents for any changes).

User Tips

  • Do not provide your username or password to other people (unless absolutely necessary). If you must, it is recommended you subsequently change your password.

  • Remember to log out and close your browser when you have finished a session.

  • Ensure you do not expose private information in public notice boards.

  • Be aware of security measurements when using a public computer.

  • Be careful with hoax emails, unsolicited messages, and other suspicious communications, particularly if they ask for personal, financial, or account information.

Other Information

If you have any inquiries about this Privacy Content or any of our services, please contact us

To find out more information about privacy content in Australia, visit the Australian Federal Privacy Commissioner's website.

Terms and Conditions

Disclaimer

We reserve all rights in regards to the courses, videos, materials, programs, services and products of Therapy Dog Registry and Training Centre. We reserve the right to change the materials, programs, services and products at any time without warning, at our discretion.

Opinions of contributors to this site are not necessarily those of Therapy Dog Registry and Training Centre. Use of material on Therapy Dog Registry and Training Centre is not intended to substitute professional, legal, financial or medical advice. When advice is required we encourage you to seek out a qualified professional.

Therapy Dog Registry and Training Centre makes no representation or warranty that information contained on the site is accurate, nor accepts liability or responsibility for any action arising out of information contained on the site. You agree to use the information on this site at your own risk and take sole responsibility for the choices you make.

Copyright

All content on the Therapy Dog Register and Training Centre, website is property of Therapy Dog Registry and Training Centre and/or its content suppliers (authors and presenters) and is protected by copyright laws. This includes but is not limited to courses, videos, templates, articles, audio files and intellectual property. Use of this material in no way denotes ownership of it. You are not permitted to reproduce, replicate, copy or make available the content to others.

Website Usage

Your access to Therapy Dog Registry and Training Centre only gives you the right to access and use Therapy Dog Registry and Training Centre resources. You are not permitted to share your login details with others. As such you and you alone are responsible for activities that occur under your access details.

Your access does not in any way imply ownership of content - you are not permitted to copy, distribute, sell or publicly share any Therapy Dog Rgistry and Training Centre resources, including your login details. Therapy Dog Registry and Training Centre reserves the right to refuse or cancel service at Therapy Dog Registry and Training Centre's discretion.

Account Access via Member Dashboard

Your individual Therapy Dog Registry and Training Centre account provides you with access to a range of resources and services, including courses content, certificates, tax invoices, your member dashboard, and more. To access your account and membership resources, you require:

  • An appropriate computer device (laptop/desktop computer or mobile device);

  • Internet connection (for video content access, a broadband connection is recommended);

  • Up-to-date internet browsing software (e.g. Internet Explorer, Firefox, Google Chrome);

  • PDF Reader (to open/download PDF files).

Subscription to courses is only available while you are a financial member, via your online profile. If you cancel or fail to renew your membership, you will not be able to access course content in your member dashboard, nor enrol in new courses.

If you cancel or fail to renew your account, you will still be able to login to your member dashboard and update your details; access course and payment history (such as tax invoices, certificates, profile information, etc.); and renew your access.

Video Content

Video content is provided by independent content providers. Therapy Dog Registry and Training Centre does its best to review video content and its relevance for members. It is, however, the responsibility of the independent content provider to ensure content is accurate, relevant and of an appropriate standard prior to it being published by Therapy Dog Registry and Training Centre. Nonetheless, we will strive to make the highest quality of video content available to members.

If you have enrolled in a video course and note any discrepancies, errors, technical faults and/or other problems, please contact our team at therapydogs@tdsinc.com.au

Membership Types

Membership types provide you with access to all text-based courses (Standard memberships); or all of both text and video-based courses (Premium Memberships). If you have a Standard membership type, you will not be able to enrol in video-based courses. You can, however, upgrade your membership to Premium at any time to gain access to video-based courses.

Membership Fee Payment Options

You may opt to pay your membership fees monthly (whereby you are deducted ongoing monthly fees), or annually (whereby you pay an annual upfront, discount fee). By choosing to pay monthly, you agree to abide by the minimum 12-month membership term applicable to all monthly memberships (unless stated otherwise, see the ‘Events, Trials and Promotions’ section below).

Unless a cancellation request has been provided in writing (see the ‘Cancellation of Access’ section below), your monthly or annual membership will be renewed automatically at the expiry of your monthly or annual billing cycle. Annual members due for renewal will be sent email reminders prior to the renewal date.

Membership Upgrades

If you are a Standard member, you can upgrade your membership to Premium at any time. If you choose to upgrade to Premium, you forfeit any pre-paid portion of your current membership cycle. This applies to monthly and annual membership holders. For example, if you have a Standard membership paid annually which is due to expire in 3 months, and you upgrade your membership to Premium, your billing cycle will be re-set from the date your upgrade request has been processed, not at the expiry of your current cycle (in this example, 3 months).

Masterclass Days

Masterclass Days are 1-day events hosted by Therapy Dog Registry and Training Centre, and available to both members and non-members. Premium Members can register for Masterclass Days at no additional cost. Standard Members and non-members have the option to upgrade to Premium Membership to access the event at no additional cost, or pay an attendance fee. Further terms and conditions specific to Masterclass Days are available via each event’s promotional/registration page.

Cancellation of Membership

To cancel your membership you are required to submit a cancellation request by email to therapydogs@tdsinc.com.au a minimum of 3 working days before the due date of your membership cycle.

Unless stated otherwise (see the ‘Special Offers’ section below), the associated cost of a Monthly Membership is for the full duration of the minimum term (i.e. 12 months). Cancellations received within the minimum term period will accrue a cancellation fee equal to the unpaid portion of the minimum term. For example, a cancellation received 3 months prior to the end of the membership period will accrue a cancellation fee of 3 times the monthly membership fee. The cancellation fee will be applied automatically upon processing of cancellation to the account’s registered credit card.

To discontinue any membership, members must follow the procedure for ‘Cancellation of Access’ outlined above. The outcome of failing to carry out a cancellation request as outlined above (e.g. emailing the wrong email address) is solely the members’ responsibility.

Refund Policy

Therapy Dog Registry and Training Centre membership registration includes a 7 - day money back guarantee. Members who first join Therapy Dog Registry and Training Centre may request cancellation and a full refund of monies paid within 7 days of joining. The 7-day money back guarantee is only applicable to new membership registrations (membership renewals & upgrades are excluded). Requests are to be made by emailing therapydogs@tdsinc.com.au Requests for cancellation of Therapy Dog Registry and Training Centre membership outside of the 7-day guarantee period are processed in accord with the terms stated in the “Cancellation of Membership” section above.

This policy applies irrespective of whether or not you have logged on to your member dashboard and utilised membership resources. Refunds may be provided in special circumstances in accord with Australian Consumer Law.

Events, Trials and Promotions

Events, trials and promotions are subject to specific terms and conditions outlined at the time of offer – via the offer’s specific registration/promotional page.

Events: From time to time, Therapy Dog Registry and Training Centre delivers or manages special events that are additional to its membership offerings. These events are subject to specific terms and conditions outlined at the time of offer. 

Trials and Promotions: Unless stated otherwise, Trials provide access for the specified time at a promotional rate, at the completion of which participants automatically become fully active members and their account is debited the full membership amount for subsequent payment cycles. These conditions are clearly stated at the time of a promotion in the relevant webpages and email reminders following registration to the trial or promotion. To terminate a Trial prior to becoming member and incurring membership fees, the participant must provide notification (as per ‘Cancellation of Access’ procedure outlined above). Other Promotions, which may include bonuses and/or discounts, are also subject to specific Terms and Conditions available via the offer’s specific registration/promotional page.

Social Impact Programs

Therapy Dog Registry and Training Centre contributes to a number of social impact programs acting locally and globally. Therapy Dog Registry and Training Centre contributes a portion of membership fees to various charitable projects, at its discretion. Therapy Dog Registry and Training Centre publishes its donations on its website and in regular reports to members.

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